๐ŸŒ ๐–๐ก๐ฒ ๐‚๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐š๐ฅ ๐‚๐จ๐ง๐ญ๐ž๐ฑ๐ญ ๐Œ๐š๐ญ๐ญ๐ž๐ซ๐ฌ ๐ข๐ง ๐๐ž๐ญ ๐๐ซ๐จ๐ฆ๐จ๐ญ๐ž๐ซ ๐’๐œ๐จ๐ซ๐ž (๐๐๐’) ๐๐ž๐ญ ๐๐ซ๐จ๐ฆ๐จ๐ญ๐ž๐ซ ๐’๐œ๐จ๐ซ๐ž (๐๐๐’) is a widely used customer loyalty metric. It asks one simple question: โ€œHow likely are you to recommend our business to others?โ€ But the simplicity of NPS hides a complex...

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